Warranty

Your Oxivity equipment carries a factory-backed warranty against defects, administered by us as the appointed distributor for Australia, New Zealand, the USA and the UAE. It sits on top of rights you already have by law, which we cannot take away and would not want to.

Last updated 11 November 2026.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Where services are also supplied — delivery, installation, commissioning or maintenance — you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value, if there is a major failure with the service. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the problem rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.

Customers in New Zealand have equivalent non-excludable rights under the Consumer Guarantees Act 1993.

The Australian Consumer Law and the New Zealand Consumer Guarantees Act are statutory rights attaching to supply in those countries. They do not apply to supply into the United States or the United Arab Emirates. For those territories the factory warranty and the terms of your quotation govern, and we will confirm in writing who administers and performs warranty work in your country before you commit.

The warranty described below is in addition to those rights, not instead of them.

Warranty against defects

Equipment supplied by Oxivity is warranted free from defects in materials and workmanship under normal use, for the warranty period stated in your quotation and invoice. Oxivity is the appointed distributor for this range in Australia, New Zealand, the USA and the UAE: the warranty is backed by the manufacturer and administered by us, so claims are handled locally rather than routed to an overseas factory.

What is covered

  • The chamber shell, seals, viewport and structural components.
  • The TRIAD engine, including the compressor, PSA oxygen generation module and the water-cooled climate system.
  • Control electronics and the operating console.

What is not covered

  • Consumable and wear items, including filter elements and gaskets, other than where they fail from a manufacturing defect.
  • Damage from operation contrary to the operating manual, or from use outside the equipment's intended purpose.
  • Damage from unauthorised modification, repair or relocation.
  • Equipment not supplied by Oxivity or another appointed distributor — parallel or grey imports are outside this warranty.
  • Damage from failure to perform the documented maintenance, including coolant level checks and the monthly residual current device test.
  • Damage from use of water other than purified or bottled drinking water in the cooling loop.
  • Damage from power supply faults, surges, water ingress, fire, impact or other external events.
  • Cosmetic marks that do not affect function.

How to make a claim

  1. Stop using the equipment if there is any safety concern.
  2. Email hello@oxivitywellness.com.au with your name, the site address, the model and serial number, the date of purchase, a description of the fault, and photographs or video where relevant.
  3. We will respond and, where needed, arrange inspection.
  4. Where the claim is accepted we will repair or replace the affected part or equipment.

Please keep your invoice — it is your proof of purchase.

Costs

We bear the cost of parts and labour for accepted warranty claims. Arrangements for freight, travel and access for inspection or repair are set out in your quotation. Where a claim is investigated and found not to be covered by this warranty, reasonable inspection and travel costs may be payable by you — we will tell you before incurring them.

How this works in each territory

Oxivity is the appointed distributor for Australia, New Zealand, the United States and the United Arab Emirates. The warranty on the equipment is the same everywhere — who administers it, who performs the work and what rights sit underneath it are not. We confirm all four in writing in your quotation before you commit. Do not assume the Australian arrangements carry across.

Territory Statutory rights underneath the warranty Who administers and performs the work
Australia Australian Consumer Law guarantees, which cannot be excluded Oxivity, from the Australian base
New Zealand Consumer Guarantees Act 1993, which cannot be excluded Oxivity, from the Australian base
United States The Australian and New Zealand guarantees do not apply. Your rights are those in your contract, plus any implied warranties and consumer protections of the state of supply Supplied from Miami. The supplying entity, warranty administrator and service provider are named in your quotation
United Arab Emirates The Australian and New Zealand guarantees do not apply. Your rights are those in your contract, together with DIFC law and applicable UAE consumer protection law Supplied from Dubai through our DIFC entity. The supplying entity, warranty administrator and service provider are named in your quotation

Whichever territory you are in, before you commit we put four things in writing: which entity is supplying you, what the warranty period and cover is, who performs warranty work in your country, and what the response time is. If any of those is missing from your quotation, ask for it.

Who provides this warranty

Oxivity Wellness Pty Ltd, ACN 703 162 985, ABN 35 703 162 985, trading as Oxivity, as appointed distributor for Australia, New Zealand, the USA and the UAE. Email hello@oxivitywellness.com.au, phone +61 431 914 569.

To finalise before launch. The warranty period, freight and travel arrangements for warranty repairs, and the ABN need to be confirmed and inserted. For the United States and the United Arab Emirates the supplying entity, the warranty administrator, the local service provider and the response time must be named before the first enquiry from either territory — this page commits us to providing them in writing. The table above is the shape; the names are not yet filled in. Australian Consumer Law requires a warranty-against-defects document to state the period, what is covered, the claims process, who bears the costs and the supplier's contact details — this page is structured for that, and needs those specifics filled in and legal review.

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