Shipping, delivery & installation

Where we deliver

Australia and New Zealand — metropolitan and regional, from our Australian base.

United States — from Miami. United Arab Emirates — from Dubai.

Freight and installation are quoted by destination. Send us your postcode or city with your enquiry and we will confirm what delivery, installation and ongoing support look like for your location before you commit. Electrical supply, plug type and compliance marking differ by country, so the configuration is confirmed against your destination before we quote.

Lead times

Lead times vary by model, configuration and destination. We will give you a current estimate in your quotation. We update you if anything moves.

What we do

• Freight to the nominated site address.
• Positioning of the chamber and engine in the final location.
• Connection to power and filling of the cooling loop.
• Pressure check and commissioning.
• An operational walkthrough for your nominated staff.
• Handover of the documentation pack, operating manual and client screening template.

What you need to have ready

• A suitable room, with the floor loading checked for hard-shell weights where relevant.
• A standard power point on a residual current device protected circuit, positioned as set out in your quotation.
• Clear access from the street to the final position, including lifts where the room is not on the ground floor.
• The width of the narrowest doorway on that path — tell us this before we ship, not on delivery day.
• 5–10 litres of purified or bottled drinking water for the cooling loop.
• Someone on site to receive the delivery and take part in the walkthrough.

Where a site is not ready on the agreed date and a return visit is required, additional charges may apply. We would always rather move the date than incur them.

Risk and title

Risk in the goods passes to you on delivery to the nominated address. Title passes when we have received payment in full. Inspect the equipment on delivery and note any visible transit damage on the delivery documentation, then tell us within 48 hours.

Transit damage

If equipment arrives damaged, photograph it before moving it, note it on the delivery paperwork and email hello@oxivitywellness.com.au within 48 hours. We will handle the freight claim and arrange repair or replacement.

Changes and cancellations

Delivery dates can be changed by agreement. Cancellation terms, deposits and any restocking arrangements are set out in your quotation. Nothing here limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act — see our warranty page.

Delivery outside our appointed territories

Oxivity holds distribution rights for Australia, New Zealand, the United States and the United Arab Emirates. We do not market or supply equipment outside those territories. Where we agree to supply elsewhere by exception, the buyer is responsible for import duties, taxes, customs clearance and for confirming that the equipment meets the regulatory, electrical and safety requirements of the destination country.

Buying from the United States or the United Arab Emirates

Australian and New Zealand consumer guarantees are statutory rights that apply to supply in those countries. Purchases into the United States or the United Arab Emirates are governed by the terms of your quotation and by the law that applies to that supply, together with the factory warranty on the equipment. We will set out in writing, before you commit, which entity is supplying you, what warranty applies, who performs warranty work in your country and what the response time is. Ask for this in your quotation — do not assume the Australian arrangements carry across.