Terms & conditions

1. Who you are dealing with

This website and the equipment described on it are supplied by Oxivity Wellness Pty Ltd, ACN 703 162 985, ABN 35 703 162 985, trading as Oxivity, in its capacity as appointed distributor for Australia, New Zealand, the USA and the UAE. Oxivity does not manufacture the equipment it supplies. Contact: hello@oxivitywellness.com.au.

2. Using this website

• Content on this site is provided for general information about our equipment. We take care to keep specifications accurate, but they may change without notice as products are revised.
• Nothing on this site is an offer capable of acceptance. Orders are formed only when we issue a written quotation and you accept it.
• You may not use this site to submit false information, to send spam, to attempt to gain unauthorised access, or for any unlawful purpose.
• All text, images, product names, series names and technology names on this site are our intellectual property or licensed to us. Don't reproduce them commercially without our written permission.

3. Enquiries and bookings

Submitting an enquiry or booking a walkthrough does not create a contract to supply equipment. Walkthrough bookings can be rescheduled or cancelled by either of us — tell us as early as you reasonably can. We may cancel or move a booking where a time is no longer available, and we will offer you an alternative.

4. Quotations and orders

• Quotations are valid for the period stated on them, and are subject to stock and freight availability at the time you accept.
• We will set out the price, payment terms, lead time, delivery arrangement, installation scope and warranty in your written quotation before you commit to anything.
• Specifications and configurations may vary between production runs. Where a change is material we will tell you before dispatch.
• Deposits, payment schedules and any cancellation terms will be set out in your quotation.

5. Delivery, risk and title

Delivery arrangements are set out in your quotation and in our shipping and delivery page. Risk in the goods passes to you on delivery to the nominated address. Title passes when we have received payment in full.

6. Installation and site readiness

You are responsible for making the site ready — a suitable room, a compliant power supply on a residual current device protected circuit, clear access from the street to the final position, and purified water for the cooling loop. We will confirm the requirements in writing before delivery. Where a site is not ready on the agreed date and a return visit is needed, additional charges may apply.

7. Your consumer rights

Where we also supply services — delivery, installation, commissioning or maintenance — those services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the problem with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Customers in New Zealand have equivalent non-excludable rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Any warranty we give you is in addition to these rights, not instead of them. See our warranty page.

8. Intended use

Oxivity equipment is supplied for general wellness and recovery use. It is not intended to diagnose, treat, cure or prevent any disease. You are responsible for screening the people who use your equipment, for the claims you make to them, and for holding the licences, qualifications and insurance that apply to you. Read the health disclaimer — it forms part of these terms.

9. Limitation of liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.

Subject to that, and to the maximum extent permitted by law: our liability for any claim connected with the supply of goods or services is limited, at our option, to replacing or repairing the goods, resupplying the services, or paying the cost of doing so; and we are not liable for indirect or consequential loss, loss of profit, loss of revenue or loss of business opportunity.

We are not liable for loss or injury caused by operation of equipment contrary to the operating manual, by modification of equipment without our written approval, by failure to screen users, or by use of equipment outside its intended purpose.

10. Privacy

Personal information is handled in accordance with our privacy policy, which forms part of these terms.

11. Changes

We may update these terms from time to time. The version on this page at the time you submit an enquiry or accept a quotation is the version that applies to that transaction.

12. Governing law

These terms are governed by the laws of Queensland, Australia, and the courts of that state have non-exclusive jurisdiction. If you are in New Zealand, this does not limit your rights under New Zealand consumer law.