Questions & answers
Everything buyers ask, answered.
Compiled from the questions we get in first calls and from what buyers search for before they enquire. If yours isn't here, ask it directly — we answer technical questions properly rather than routing them to a brochure.
About Oxivity
Do you manufacture these chambers yourselves?
No, and we would rather say so plainly. Oxivity is the appointed distributor for this range in Australia, New Zealand, the USA and the UAE. The chambers are built by our manufacturing partner; we selected the range, hold the distribution appointment for it, and are responsible for everything on this side — specification, freight, delivery, installation, commissioning, training, spare parts and support. Everything we supply is genuine factory equipment with factory-backed warranty behind it.
Why does it matter that you are the appointed distributor?
Because the alternative is a grey import. Equipment brought in outside the official channel typically has no warranty path, no genuine spare parts, no commissioning and nobody local to call when a compressor stops. Buying through the appointed distributor means the factory stands behind the unit, parts are genuine, and there is a named support contact in your time zone.
Can I buy the same chamber cheaper direct from overseas?
You will find listings that look cheaper. What is usually missing is freight and customs handled properly, electrical compliance for Australian conditions, commissioning, staff training, a warranty anyone will honour, and a spare-parts channel. On a piece of pressurised equipment that people sit inside, those are not optional extras. We will happily talk you through exactly what is and is not included in our supply.
Do you sell anything besides hyperbaric chambers?
Hyperbaric is our first category. Oxivity is set up as a wellness technology distributor rather than a single-product business, and further categories are being assessed on the same basis — equipment worth representing, supplied so that installing it is not a project. Tell us what else you are looking for; it may already be on the list.
Choosing a chamber
What is the actual difference between a soft-shell and a hard-shell chamber?
Pressure and permanence. Soft-shell FLOW chambers run at 1.5–1.9 ATA, weigh about 30 kg, fit through a standard doorway and can be packed down and moved. Sealed hard-shell CORE, LUME, ARC, CUBOID and AURA chambers reach 2.0 ATA inside a hard vessel with an acrylic viewport, and stay where they are installed. Neither is universally better — it depends on the room, the budget and how the chamber will be used.
What pressure should I be looking at?
Most home and general wellness use sits comfortably in the 1.3–1.5 ATA soft-shell range. Clinics, studios and performance programmes more often choose hard-shell up to 2.0 ATA for the higher operating envelope and for longer, back-to-back sessions. Tell us how you intend to use it and we will recommend a pressure rather than simply pointing at the biggest number.
Single or double?
Single chambers suit home use and clinics running one client per slot. Double chambers — FLOW Duo, CORE 148 Duo and AURA Duo — take two people in one shell, which roughly doubles throughput without adding a second room. If your bookings skew towards couples, parent-and-child, or paired athletes, a duo unit usually pays for its extra footprint.
Will it actually fit in my room?
Footprints run from 1400 × 1000 mm (FLOW Access) up to 2000 × 1480 mm (CORE 148 Duo), with the engine as a separate 570 × 520 mm cabinet that can sit beside or behind the chamber. CUBOID Mini is the smallest hard-shell at 1450 × 780 mm. Send us your room dimensions, ceiling height and the width of the narrowest doorway on the delivery path and we will confirm fit before you order.
Can I start with a soft chamber and upgrade later?
Plenty of owners do exactly that — a FLOW unit to establish the routine, then a hard-shell once the space or the demand is there. Because the FLOW, CORE, LUME, CUBOID and AURA chambers all run the same TRIAD engine platform, the operating experience carries across. Talk to us about sequencing before you buy so the first purchase does not become a dead end.
How it works
Where does the oxygen come from — do I need cylinders?
No cylinders, ever. Every Oxivity chamber generates its own oxygen on site with a dual-tower PSA (pressure swing adsorption) generator that separates oxygen from ordinary room air using a molecular sieve. The two towers alternate — one producing while the other regenerates — so supply stays continuous at ≥93% ±3% for the whole session. Nothing is delivered, stored or handled.
Why does pressure matter — why not just breathe oxygen?
At normal atmospheric pressure your haemoglobin is already close to fully saturated, so simply breathing richer air adds relatively little. Raising the pressure inside the chamber increases the amount of oxygen that dissolves directly into blood plasma. That is the physical mechanism the whole category is built on — pressure, not oxygen concentration alone, is what changes.
What does a session actually feel like?
You will feel your ears respond as pressure changes, much like descending in an aircraft — swallowing or yawning clears it. Inside, the chamber runs at or below 20 dB, so it is genuinely quiet. Most people read, work, listen to something or sleep. Sessions typically run 60–90 minutes, and both compression and decompression are gradual and controlled.
How clean is the air inside?
Every chamber uses BIOSHIELD IFD filtration, licensed from Darwin Technology in the UK. Electrode-activated graphene traps airborne particles, achieving ≥99.9% elimination of Staphylococcus aureus and holding PM2.5 in single digits, while generating up to roughly 2,000,000 negative ions per cm³. It is a physical process — no chemicals, no residue, no odour. Combined with oil-free compression, there is no oil vapour in the air supply.
What is the TRIAD engine?
It is the integrated host unit fitted to every chamber in the range: an oil-free air compressor, a PSA oxygen generator and a water-cooled climate system in one 82 kg cabinet measuring 570 × 520 × 905 mm. Most systems on the market ship those as three separate boxes with hoses and cabling between them. Integrating them cuts the floor space, the installation work and the number of joints that can fail — and it is the main reason we chose this range to represent.
Why water cooling instead of refrigerant?
A closed-loop water system holding 5–10 litres of purified water absorbs heat from the engine and feeds cooled air into the cabin. It does three jobs at once: keeps the chamber comfortable, removes heat generated during pressurisation, and cools the oxygen generator and IFD system so they last longer. A built-in sensor drains condensate automatically, so it largely looks after itself.
Safety & suitability
Who should not use a hyperbaric chamber?
Hyperbaric sessions are not appropriate for everyone. An untreated pneumothorax is an absolute contraindication. Severe COPD, uncontrolled seizure disorders, certain ear and sinus conditions, recent ear surgery, active upper-respiratory infection, uncontrolled high blood pressure, pregnancy and some medications all require medical clearance first. Every Oxivity install ships with a screening protocol, and anyone considering sessions should be assessed by a qualified practitioner beforehand.
Will my ears hurt?
Mild ear pressure during compression is normal — the same sensation as an aircraft descent. Swallowing, yawning or gently equalising usually clears it. Decompression at the end of a session is gradual and controlled, so there is no sudden change. If discomfort persists, the session can be paused or slowed.
I am claustrophobic. Can I still use one?
Many people who describe themselves as mildly claustrophobic use chambers comfortably. Every unit has a large viewing port, two-way communication with the person outside, and can be depressurised and opened at any point. You are never locked in. If claustrophobia is significant, we would talk it through and point you towards the formats with the most open sightlines before you commit.
Is there a fire risk?
Oxygen-enriched environments carry genuine fire risk if equipment and procedures are not managed properly — Australia's TGA has published safety guidance on exactly this point for hyperbaric chambers. Our systems use oil-free compression and on-site generation rather than bottled oxygen, and every install includes an electrical safety walkthrough covering the residual current device and its monthly test. Correct installation and following the operating procedure matter, and we cover both on install day.
Is it safe for children or during pregnancy?
Both require medical clearance first, without exception. Pregnancy is treated as a precaution requiring a doctor's sign-off. Use with children should be discussed with a healthcare provider, particularly around ear equalisation and communication during a session. This is not specific to Oxivity — it is the standard position across the category.
Is Oxivity equipment a registered medical device?
Oxivity supplies chambers for general wellness and recovery use, and does not make therapeutic claims. Regulatory status, permitted claims and any therapeutic indications are subject to Australian TGA requirements — and to Medsafe requirements in New Zealand. We will confirm exactly what applies to your intended use before you order.
Installation & operation
What is involved in installation?
For soft-shell FLOW: unpack, unfold, plug in. For hard-shell chambers: a delivery slot, clear access from the street to the final position, a standard power point on an RCD-protected circuit, and 5–10 litres of purified water for the cooling loop. No plumbing, no gas lines and no plant room. We position, connect, pressure-check and commission the unit, then walk your team through operating it.
What power supply does it need?
A standard power point on a residual current device protected circuit. Draw differs between the soft-shell engine (40 kg) and the hard-shell engine (82 kg, or 100 kg on AURA). Tell us the model you are considering and your building's electrical arrangement and we will confirm the exact requirement in writing before delivery.
Does it need plumbing?
No. The cooling system is a closed loop holding 5–10 litres of purified or bottled drinking water, with an automatic condensate drain. Avoid tap water with high mineral content. Under normal operation the loop does not need frequent topping up — a noticeable drop in level means the system should be checked for a leak.
How loud is it?
At or below 20 dB inside the chamber, which is quieter than a library, and at or below 50 dB at the engine thanks to acoustic insulation around the compressor. Most clinics run chambers directly alongside consult rooms and class spaces without complaint.
Do I need training to operate it?
Every install includes an operational walkthrough — start-up, pressure and session settings, emergency stop and depressurisation, and routine checks including the monthly residual current device test. Most operators are confident after a single session. Clinics running multiple sessions a day usually want two staff trained so cover is never an issue.
What happens in an emergency?
There is a red emergency power switch that shuts the system down immediately. Chambers can be depressurised and opened from outside at any point, and two-way communication is maintained throughout the session. The full emergency procedure is covered during commissioning and documented in the operating manual.
Ownership & maintenance
What maintenance does it need?
Check the coolant level periodically — the loop is closed, so top-ups are infrequent. Test the residual current device monthly using the built-in yellow test button, then reset with the grey button. The PSA molecular sieve is long-life and low-maintenance. The IFD element is a physical filter that is cleaned rather than consumed, so there are no chemical consumables to reorder.
How often does it need servicing?
Service frequency tracks usage — a home chamber run a few times a week is a very different duty cycle to a clinic running six or more sessions a day. We will set out a maintenance schedule matched to your actual usage as part of the quote rather than quoting a generic interval.
What warranty applies?
Equipment is covered by a factory-backed warranty, administered by us as the appointed distributor — so your claim is handled locally rather than by an overseas factory. We will confirm the period, coverage and exclusions in writing as part of your quote. Whatever is offered sits in addition to your rights under the Australian Consumer Law, which cannot be excluded — our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Are parts and service available in Australia?
Yes — that is the point of buying through the appointed distributor rather than importing directly. We hold genuine parts and handle service locally. Tell us your location when you enquire and we will confirm exactly what coverage looks like for your postcode, including regional areas and New Zealand.
For business owners
How many sessions can I run per day?
At 60–90 minutes per session plus changeover, most single-occupancy rooms comfortably run six to eight sessions a day. Duo chambers take two clients per slot. Sealed hard-shell units with active cabin cooling hold up their throughput through summer, which is where cheaper systems typically start dropping sessions. Tell us your opening hours and session format and we will help you model it.
What staffing does it need?
One trained operator present to run the session, monitor it and handle the pre-session screening conversation. It does not consume a therapist for the full duration the way a hands-on treatment does, which is what makes the yield per square metre work.
Do I need special insurance?
Most operators need to review public liability and professional indemnity cover with their broker before offering hyperbaric sessions, since it is pressurised equipment rather than a standard treatment table. We supply the technical documentation insurers typically ask for, including commissioning records.
What approvals do I need to operate in Australia or New Zealand?
It depends on your state, your profession and — critically — whether you market sessions as wellness and recovery or as therapy for a specific condition. Therapeutic claims are separately regulated by the TGA in Australia and Medsafe in New Zealand, and the rules are strict. We strongly recommend confirming your intended positioning with your own compliance adviser before you open bookings.
Buying & delivery
What are the lead times?
Lead times vary by model, configuration and freight destination. Tell us the chamber you want and your timeframe and we will give you a current, accurate estimate rather than a generic figure that will be wrong by the time you read it.
Which countries do you supply?
Oxivity is the appointed distributor for four territories: Australia and New Zealand from our Australian base, the United States from Miami, and the United Arab Emirates from Dubai. We do not supply outside those territories. Electrical supply, plug type and compliance marking differ by country, so we confirm the configuration against your destination before we quote.
I am buying in the USA or the UAE — is the warranty the same?
The warranty on the equipment is the same. What differs is who administers it, who performs the work and what consumer law sits underneath it. Australian and New Zealand consumer guarantees are statutory rights attaching to supply in those two countries and they do not follow the equipment overseas. Before you commit we put four things in writing: which entity is supplying you, what the warranty period and cover is, who performs warranty work in your country, and what the response time is. If any of those is missing from your quotation, ask for it. See the warranty page.
What do you do with my information?
We collect what you type into the contact and booking forms so we can answer you and arrange supply, and that is it. We do not sell, rent or trade personal information, and we only send marketing if you ticked the box. Our site is operated from Australia, so if you contact us from the USA or the UAE your details are transferred to and stored in Australia. You can ask us for a copy of what we hold, ask us to correct it or ask us to delete it, from any of the four territories. The privacy policy sets out the detail, including the specific rights that apply in the United States and, for our Dubai entity, under DIFC data protection law.
Do you deliver to regional Australia and New Zealand?
Yes — we quote freight and installation by destination. Send us your postcode when you enquire and we will confirm exactly what delivery, installation and ongoing support look like for your location.
Can I see one before I buy?
Walkthroughs are by appointment. Book a time and we will show you the chamber running, let you sit in it and answer the questions that only make sense once you are standing in front of one.
What support comes after installation?
Commissioning, an operational walkthrough for your team, the full documentation pack, and a direct technical contact for servicing questions, spare parts and troubleshooting. We will set out the specifics of the support arrangement in your quote.
Still have a question? Ask a person.
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